PitStop Mobile – Privacy Policy

Your privacy matters to us. PitStop Mobile ("we," "our," or "us") is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. By using our website, scheduling a service, or communicating with us by phone, SMS, or email, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Schedule a service
• Contact us by phone, email, SMS, or through our website
• Submit forms or request information

The information we may collect includes:

• Personal Information: Name, phone number, email, address
• Vehicle Information: Year, make, model, mileage, service history
• Appointment Details: Preferred dates, service locations, notes
• Payment Information: Card details and billing information

Payments are processed securely by our payment provider (e.g., Stripe). We do not store full credit card numbers.

We may also automatically collect non-personal data such as IP address, browser type, and general usage data.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and complete mobile automotive services
• Communicate about upcoming appointments, changes, or updates
• Provide customer support
• Improve our website and service quality
• Send service reminders or notifications
• Meet legal, operational, and security requirements

We do not sell, trade, or rent your personal information.

3. SMS Text Messaging & Consent

By providing your mobile number, you agree to receive messages related to:

• Appointment confirmations and reminders
• Service updates
• Customer support
• Replies to your inquiries

Message & data rates may apply. Message frequency varies.

You may opt out at any time:

• Reply STOP or CANCEL to unsubscribe
• Reply HELP for assistance

We do not use your number for affiliate marketing, loan offers, or age-restricted content.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business, including:

• Payment processors (e.g., Stripe)
• Scheduling or communication platforms (e.g., SMS providers)
• Website hosting or analytics services

We do not share your information with outside marketers or unrelated businesses.

5. How We Protect Your Information

We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure.

However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for messaging
• Request a copy of the data we hold

To make a request, contact us at:

service@utahpitstopmobile.com

7. Data Retention

We retain customer and vehicle service records as reasonably necessary for:

• Providing ongoing service
• Legal compliance
• Internal business operations

You may request deletion at any time unless retention is required by law.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

PitStop Mobile
Email: service@utahpitstopmobile.com
Phone: (801) 692-3778
Website: https://www.utahpitstopmobile.com