Terms and Conditions

By accessing or using PitStop Mobile's website, scheduling services, or communicating with us by phone, SMS, or email, you agree to the following Terms and Conditions. If you do not agree, please discontinue use of our services immediately.

1. SMS Messaging Consent

By providing your mobile number, you agree to receive automated or customer-service text messages related to:

• Appointment reminders and confirmations
• Service updates
• Responses to your inquiries
• Customer support

Message & data rates may apply. Message frequency varies based on your activity.

To unsubscribe, reply STOP or CANCEL.

For assistance, reply HELP or contact us at service@utahpitstopmobile.com.

Use of our services is not conditioned on SMS consent.

2. Service Use Agreement

By booking or receiving a service from PitStop Mobile, you agree to:

• Provide accurate information regarding your vehicle and service location
• Ensure safe access to the vehicle
• Notify us promptly of any changes or cancellations
• Comply with payment terms for all completed services

PitStop Mobile reserves the right to decline service for unsafe conditions, incorrect information, or inappropriate behavior.

3. Message Frequency, Opt-Out, and Support

• Message Frequency: Up to 10 messages per week, depending on service activity
• Opt-Out: Reply STOP or CANCEL at any time
• Support: Reply HELP or contact us at (801) 692-3778

4. Liability and Indemnification

Vehicle Damage

PitStop Mobile is not liable for any damage to the vehicle that is not directly caused by our service actions.

Any claims must be reported within 24 hours of the completed service.

Pre-existing issues — including leaks, worn components, stripped threads, damaged drain plugs, faulty gaskets, etc. — are not the responsibility of PitStop Mobile. Our responsibility is limited to the work performed with reasonable skill and care.

Service Liability

PitStop Mobile is not responsible for:

• Factory defects
• Manufacturer recalls
• Parts failures unrelated to our work
• Issues caused by prior service providers
• Hidden or concealed damage
• Improper modifications performed by others
• Failures or damage resulting from customer-supplied parts or materials

Indemnification

You agree to indemnify and hold harmless PitStop Mobile and its owners, employees, and service providers from any claims, damages, losses, liabilities, or expenses (including legal fees) resulting from:

• Misuse of our services
• Providing false or incomplete information
• Violation of these Terms
• Damage occurring after the vehicle leaves our custody
• Issues unrelated to the services performed

5. Payment Terms

Payment is due at the time of service unless otherwise agreed.

We accept debit/credit cards, cash, or digital payment methods.

Failure to pay may result in service refusal, additional fees, or collection actions.

6. Cancellations and Rescheduling

To cancel or reschedule:

• Please notify us at least 12 hours before your appointment.
• Last-minute cancellations may incur a fee.
• If we arrive at the service location and cannot access the vehicle, a trip fee may be charged.

Appointments may be rescheduled in cases of unsafe weather conditions or unsafe working environments.

7. Website Use

By using our website, you agree not to:

• Attempt unauthorized access
• Copy or distribute website content without permission
• Submit false or misleading information

We reserve the right to modify or discontinue website features at any time.

8. Updates to Terms

We may update these Terms and Conditions at any time.

The "Last Updated" date at the top of the page will reflect the latest version.

Continued use of our website or services constitutes acceptance of any updated terms.

9. Contact Information

If you have questions about these Terms and Conditions, contact us:

PitStop Mobile
Email: service@utahpitstopmobile.com
Phone: (801) 692-3778
Website: https://www.utahpitstopmobile.com